Contact Us
We're a small team — email is the fastest way to reach us. We reply to every message, typically within 1–2 business days.
Email us directly
support@shimejiworld.comWhat can we help you with?
General Support
Can't add a shimeji, extension not working, or something looks wrong?
Billing & Payments
Charged but coins didn't appear, need an invoice, or have a refund question?
Content / DMCA
You are a creator and want a shimeji removed or credited differently?
Partnerships
Want to collaborate, feature your characters, or discuss a business opportunity?
Common questions before you write
How quickly will I get a reply?
We aim to respond within 1–2 business days. During busy periods it may take up to 3 days.
I bought coins but they didn't appear in my account.
First, wait 1–2 minutes and refresh the page — webhook delivery can have a short delay. If coins still haven't appeared after 10 minutes, email us with your order ID from LemonSqueezy and we'll credit your account manually.
The extension isn't working on a page.
Some pages (Chrome Web Store, chrome:// URLs, browser settings) block extensions by design. Try on a regular website. If it still doesn't work, try reinstalling the extension or check for updates.
Can I request a specific shimeji to be added?
Yes! Email us with the character name and source. We can't guarantee every request, but we read all suggestions and try to prioritise popular ones.
I'm a content creator — can I submit my own shimejis?
We're working on a creator submission programme. Email us to be added to the early access list.